1. When will the shipment arrive at my destination?
- If you pay with PayPal, purchase on account using Ratepay, credit card or SOFORT bank transfer, shipping takes approximately 1-2 business days from receipt of the order.
- Exception: items we purchase from our external warehouse. Items coming from an external warehouse are marked in our store with the text "Delivery takes 2-5 business days".
- If you pay in advance, shipping will take place within 1-2 business days after payment is received.
- If you placed an order with us from abroad, the package usually takes 3-5 business days to arrive at your home.
- With the additional option of flash processing, we guarantee that an order placed before 2:00 p.m. will be delivered to the carrier on the same day. The cost of the additional service is 3.99 euros.
2. Will I receive confirmation of my order?
- Yes, your order confirmation will be sent by email a few minutes after placing your order.
- If the payment method is "prepaid", an additional "prepaid email" will be sent. With this email you will also receive our bank details, which you will need to transfer the advance payment.
3. Can I track my reading?
- Shipping confirmations are sent automatically at 6:00 p.m. on weekdays. There is a tracking number in this shipping confirmation. You can use this number to track the status of your shipment on the DHL website at any time.
4. How do I believe my payment is successful?
- When the refund arrives from Geld oponze, entvangt u by email and ontvangstbevestiging van de betaling. Uw goederen was vervoltons 1-2 business days after the ontvangst van de betaling verzonden.
5. Has my return arrived yet?
- You can track the status of your delivery with DHL using the returns number you generated through the online returns portal. Alternatively, you can also find the return number on the delivery receipt. Please retain your return receipt until we confirm the return by email.
6. When will I receive a refund if I return the products I ordered?
- Once we have processed your return, you will receive a return receipt confirmation via email. After this email you will be asked to refund immediately.
- Alternatively, you can also deposit credits with us so you can redeem them on your next order. Credits never expire. A credit can only be offset with the prepayment method.
- With PayPal payments, money is only transferred to your PayPal account.
- If you purchase on account through Paypal, Ratepay will be sent to the payment service provider on the day of the return so that you will receive a corrected invoice by email, which you will then need to pay. If it is a full refund, the invoice amount will be set at EUR 0.00 so that there is no longer any pending claim.
7. Can I also leave my package at a Packstation?
- Yes, we also offer delivery to a packing station. To do this, you must fill out the input fields with the data of the desired packing station when entering the shipping address during the ordering process. You need the packing station number and your postal number. (DHL customer code) and the postal code of the packing station.
8. Can I also place orders from abroad?
- Yes, we deliver to our customers not only in Germany, but also in the following countries: Denmark, Sweden, Finland, Switzerland, Romania, Latvia, Spain, Greece, Norway, France, Austria, Netherlands, Belgium and Luxembourg. For our Dutch We have our own online shop for customers, which can be accessed at 77onlineshop.nl. In our German store, a button at the top with the Dutch flag takes you directly to the Dutch store. Please note that delivery times abroad may be slightly delayed. and may differ by 1-2 business days for delivery in Germany. As a general rule, overseas shipping time takes 3-5 business days.
9. How are ordered packages shipped?
- We ship the merchandise exclusively with the DHL parcel service. Packages within Germany are delivered via DHL Standard, packages abroad via DHL International.
10. How can I redeem the vouchers?
- The voucher will be redeemed during the ordering process. Each voucher contains an individual voucher code. Enter this code in the appropriate field and then confirm the entry with the "Redeem voucher" button. The bonus value will be automatically transferred from discounted from the total amount to pay in the cart.
- Please note that only one coupon can be redeemed per order.
11. What payment methods are available to me?
- You can find information about our payment methods here: https://www.77onlineshop.eu/payment-methods
12. Is there a cost for return shipping for ordered products or is there a minimum order value?
- Outbound Shipping: Shipping costs depend on the payment method, order value amount, and destination country. A detailed list of shipping costs can be found here: https://www.77onlineshop.eu/shipping-rates. Generally, the costs shipping Shipping within Germany amounts to 4.99 euros.
- You can create the documents for the free return via the following link: hhttps://www.77onlineshop.eu/returns
- The minimum order value is 9.99 euros. Orders delivered to Switzerland are an exception. The minimum order value here is 59.00 EUR.
13. What should I consider with the new IBAN and BIC procedures?
- The SEPA transfer represents a uniform transfer procedure in the eurozone countries. This new procedure has replaced the previous one since February 2014. This means that the SEPA procedure now also applies to you when you shop in our store.
- For SEPA credit transfers, two special key numbers are important and replace the old account number and bank classification code: the IBAN number (international account number) and the BIC number (international bank classification code).
- In the future you will only use IBAN and BIC numbers. If you don't know your IBAN and BIC numbers, you can contact your local bank or use an internet converter that can convert your traditional account number.
- SEPA transfers can only be made in euros.
14. My name or address has changed. What do I have to do?
- If your address and/or name have changed, please notify us by email at info@77onlineshop.eu. We can then change your personal details in the system, ensuring a smooth process. Contribute to your next order.
- If you have your own customer account, you can log in there and easily update your personal details.
15. I can't find my invoice anymore, but I need a copy of the invoice. What do I have to do?
- You can request a copy of the invoice from info@77onlineshop.eu.
16. How can I contact customer service?
17. When is customer service available?
- Customer service handles your ordering, shipping and payment concerns Monday through Friday from 10:00 a.m. to 5:00 p.m. Normally we will reply to your email within 24 hours.
18. I would like to change, cancel or revoke an order. What do I have to do?
- You can make a change to your order at info@77onlineshop.eu. Always provide your customer number/order number. If you wish to cancel an order, you can find more information at the following link. https://www.77onlineshop.eu/cancellation-policy
19. How do I know if out of stock items are back in stock for me?
- Our online store is updated several times a day. This means you can stay informed on our website about what items and what sizes are available to you. If your size is no longer listed, unfortunately it means that we will not send the item to you at this time. The size cannot be delivered.