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Yes, we don´t only ship within Germany, but also to the following countries: Denmark, Sweden, Finland, Switzerland, Romania, Latvia, Spain, Greece, Norway, France, Austria, the Netherlands, Belgium and Luxembourg. For our international customers we offer a Dutch and an English version of
our online shop. The international shops are available on www.77onlineshop.eu and www.77onlineshop.nl. The European and Dutch flag at the top of our website lead to the respective international shops.
Please note that international shipping usually takes 3-5 business days.
Yes, you can also order by phone. Please note that we offer the same product range by phone as we do online. Our online shop is updated several times a day and our customer service representatives access the same item availability you do.
If you want to order available items by phone, please note that you can only choose from the following payment methods: cash on delivery and payment in advance. PayPal, credit card, SOFORT Überweisung and iDEAL payments can only be used online.
Yes, we also ship to DHL Packstations. You just need to enter the following necessary information into the address field during the order process: Packstation number, DHL customer number, and ZIP code.
Upon processing your return, we`ll send you a return confirmation e-mail. You`ll receive your refund within 5 days after receiving this e-mail.
Alternatively, you can deposit credit which can be offset against the purchase amount of your next order. Unused credit doesn`t expire. Simply choose between credit, refund, or exchange item by checking your choice on the return slip enclosed to your order.
In case of PayPal payments, we exclusively transfer refunds to the PayPal account.
PayPal, cash on delivery, credit card (Visa (Verified by Visa) or Mastercard (3D Secure)), payment in advance, SOFORT Überweisung, and iDEAL.
Opting for cash on delivery, you have to pay EUR 5.10 (COD fee) plus EUR 2.00 (transfer fee), thus EUR 6.30, additionally to the purchase amount and shipping costs. Cash on delivery payment is only available for deliveries within Germany.
Opting for payment in advance, please exclusively use the purpose of transfer noted in your order confirmation when transferring the purchase amount. Only then, the receipt of payment can be quickly assigned and we can ensure a smooth shipping process.
Enclosed to your order, you`ll find a return slip. At the bottom of this document you`ll find two bar codes. With the number below the right-hand bar code you can track the delivery status of your return on www.dhl.de.
Shipping costs depend on payment method, purchase amount, and shipping destination. You`ll find a detailed overview of the shipping rates on our website (footer). Shipping within Germany is EUR 5.99 EUR.
Returns within Germany: In case you want to return an item, simply use the return slip enclosed to your order. Using the DHL return label, returns are easy and free, regardless of the payment method or the purchase amount.
Returns from outside Germany: In case you want to return an item from outside Germany, you`ll find the necessary return slip in your online customer account. In case you don`t have an online customer account, you can request the return slip writing an e-mail to firstname.lastname@example.org. We`ll send you the return slip via e-mail so you can print it. Returns are free, even from outside Germany.
The minimum order value is EUR 19.90 per order.
In case of coupon promotions (excluding gift coupons), the minimum order value may vary. Information on varying minimum order values will be provided for each coupon promotion. Please note that in case of a return, coupon values will be deducted from the refund amount if the
minimum order value is not met.
In case of gift coupons the minimum order value is the regular EUR 9.90.
SEPA is a standardized transfer procedure within the euro area. Since February 2014 this new procedure replaces the old procedure. In order to make purchases on our shop, you have to use the new SEPA transfer procedure.
The new SEPA transfer uses two special identification numbers which replace the old account number and bank code number: IBAN (International Bank Account Number) and BIC (Bank Identifier Code).
Please, exclusively use IBAN-and BIC when transferring money to us. In case you don`t know your personal IBAN-and BIC, you can contact your bank or use an online transformation system which converts your normal bank account details into BIC and IBAN.
In case your address and/or your name have changed, please send us a notification by e-mail to email@example.com. We`ll change the necessary information and thus ensure smooth processing of your next order.
In case you have a personal customer account, you can log in and easily update your personal information.
Yes, you can order gift coupons as well. We offer gift coupons worth EUR 25, EUR 50, EUR 100, EUR 150, and EUR 200. Cash payments of the gift coupon`s value isn`t possible. You`ll find our gift coupons by simply entering "gift coupons" into the search field. The usual order
process also applies to gift coupons.
You can redeem your gift coupons during the order process. Every gift coupon has an individual coupon code. Just enter the coupon code into the according field and click the "redeem gift coupon" button. The coupon value will be deducted from the purchase amount automatically.
Please note that you can redeem only one coupon per purchase.
Our online shop is updated several times a day. That means that you can always check the current availability of items on our website. Unfortunately, if you can`t see an item online, its definitely out of stock.
Every item description on our website includes a size table which helps you to find the right size for you. Some of our items tend to be smaller or larger than usual. Such items will be marked "smaller than usual" or "lager than usual" if its the case.
Enclosed to your order you`ll find a return slip for returning your order. You`ll find the according tracking number below "Return number" on the top right-hand corner of the return slip. You can enter the tracking number on www.dhl.de and see the
current status of the package and if we already received it.